Every dispute takes one of two paths. Recoup covers both.
Ethoca, Visa RDR and CDRN warn us before a dispute becomes a chargeback. We match it to the order and refund it in time.
Banks can only warn a merchant who is enrolled. We register your statement descriptor everywhere it matters.
The cardholder has called their bank, but nothing is filed yet. The network tells us, and the window to fix it opens.
An alert names a card, not an order. We only refund when exactly one order fits. Otherwise it comes to you.
Refunded inside the window, the dispute is resolved before it becomes a chargeback: no fee, and nothing on your ratio.
No alert, no warning. We build the case from your own data and file it before the deadline.
The case opens instantly with the order, the reason and the processor's own deadline, and everything is scheduled against it.
Nothing is invented. Every piece is pulled from somewhere a reviewer can check.
“Not received” leads with the delivery scan. “Not as described” leads with the listing. Facts that hurt are never volunteered.
We read back what the processor actually stored. A broken filing is held and flagged, never sent silently.
A cardholder who goes straight to a chargeback never triggers one. Those we fight.
You set the ceiling. Two orders that fit equally come to you.
If your store can't prove it, the letter doesn't claim it.
Some claims are simply right. We only charge on a win.
Connect your store in under a minute. The next alert is matched and refunded inside the window, and the next chargeback is answered with evidence.
No card, no contract, no monthly fee.